Shipping policy
SHIPPING POLICY
Order Processing
Orders placed with Beyond the Posts are processed and dispatched from Melbourne, Victoria, Australia.
We aim to process orders within 1–2 business days. Orders placed on weekends or Victorian public holidays will be processed on the next business day.
During particularly busy periods, promotions or public holidays, processing times may occasionally be longer.
Shipping Within Australia
We ship orders throughout Australia using Australia Post and/or other suitable delivery providers.
Available shipping options and the applicable shipping charge will be displayed at checkout before payment is completed.
Shipping charges may be calculated according to the weight, size and destination of the order.
Tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Please allow time for the carrier's tracking system to update after receiving your dispatch notification.
Delivery Times
Delivery timeframes provided at checkout or by the delivery carrier are estimates only and are not guaranteed by Beyond the Posts.
Delivery times may vary depending on the destination and may be affected by carrier delays, peak periods, weather, public holidays or other circumstances outside our reasonable control.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible at info@beyondtheposts.com.au. We will try to correct the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has commenced.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply before the order can be resent.
Authority to Leave and Safe Drop
Where a customer or delivery carrier selects an authority-to-leave, safe-drop or similar delivery option, the parcel may be left at the nominated location in accordance with the carrier's delivery terms.
Lost or Delayed Parcels
If your tracking shows an unusual delay or you believe your parcel may be lost, please contact us at info@beyondtheposts.com.au and we will assist with enquiries with the delivery carrier where appropriate.
Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible at info@beyondtheposts.com.au and include your order number, a description of the issue and photographs of the damaged product and packaging where possible.
We will assess the issue and provide a remedy where required under Australian Consumer Law.
International Shipping
International shipping availability, destinations and charges will be displayed at checkout where international delivery is offered.
International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country, unless otherwise stated at checkout.
International delivery times may vary and customs processing may cause additional delays.
Contact Us
If you have any questions regarding the delivery of your order, please contact:
Beyond the Posts
info@beyondtheposts.com.au